Lake Services

Professional Services
Lake provides ongoing advice and consulting for every aspect of contact centre operations to help ensure day-to-day efficiency across the board.

In effect, we help Lake clients enhance the services they themselves provide, in order to optimise overall customer contact effectiveness.

Support
Lake Corporation is much more than simply a supplier of contact centre hardware and software. Lake specialists help our clients gain the maximum benefit from their system investments.

Our fundamental advantage is our expertise, our experience and our commitment to providing everything the client might need for successful contact centre operations.

Project Management
Lake has the resources and skills to offer a complete turnkey approach to contact centre implementation – and the track record to prove it.

We help our clients design the most appropriate infrastructure for their own unique requirements and the complete integration with existing back office and other functions running on other systems.

Product Development
Approximately 20 per cent of the people who work at Lake are dedicated to ongoing product development.

This commitment keeps us at the forefront of customer contact provision as each new technology – VoIP, email, SMS, video streaming and others yet to come – progressively enter the mix.

As IP Telephony and convergence gain momentum, and new solutions offer more choice for multi-site and at-home operations, Lake helps our clients embrace new technologies at their chosen pace.

Education & Training
Lake offers learning programs and personnel development at all contact centre operational levels.

Lake courses have been designed to equip managers, supervisors and administrative staff with the skills they need to run the contact centre at 100 per cent operational efficiency.

Technical Support
Our National Support Centre delivers peace-of-mind with hardware and software support to ensure continuing reliability and availability.

The service includes remote support via online software diagnostics and advice on optimisation to guard against bottlenecks and unplanned downtime.

...from idea to implementation to ongoing development & support, Lake offers a full range of professional services to assist your organisation meet high standards in customer contact interaction...