Australian-owned Lake Corporation has supplied and supported specialist solutions since 1992. We are committed to optimal business solution effectiveness with intelligent, contact centre, multi-media, desktop automation, cyber security and voice technology backed by professional services, quality training and on-going support. Our clients include major banks and other financial institutions, utilities, retailers, professional sports, service bureaux, and not-for-profit organisations.

Recognising each customer is unique, we ensure we completely understand our client's operational and business objectives. Only then do we consider ourselves fully qualified to discuss how those objectives could best be met with a Lake solution. For example, we maintain that the contact centre is our client's most important window to its customers and must therefore portray the most favourable impression possible. If the customer experiences a productive and generally rewarding contact centre interaction, they will come back, if not, they will go elsewhere.

In gaining our understanding of a client's needs we recognise that every situation is unique, which is why no two Lake solutions are ever the same. Would the client be best served with an integrated solution or with Unified Communications, Social and Multi-media, or a combination of communication channels?

We also recognise that while a given need could often be addressed by more than one technology, our recommended approach also takes operation, cost and logistical consideration into account. How will the Lake solution preserve the client's existing infrastructure investment? How will the current back office systems be integrated with the Contact Centre? Are the current systems secure and are the processes and policies to maintain a secure environment in place? Should the solution be housed on the client's premises or accessed remotely from the secure environment of a Data Centre or Cloud.

Lake supplies, installs and supports leading technologies. Every solution is designed to maximise operational effectiveness in order to contain operating costs, provide high levels of job satisfaction for staff, produce the best possible experience for customers, and improve business outcomes.

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