Lake recognises that not all users of cloud platform are the same and as such Lake provides cloud solutions in a private, public, hybrid or on-premise deployment models.

Benefits of the Lake cloud deployment are:

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• Flexible commercial model including Contact Centre as a Service (CCaaS)

• reduces cost of client engagement

• Ease of deployment

• Solution can be deployed in multiple configurations – different options available to meet customers’ unique requirements

• improve customer experience (CX)

• interact with clients via voice, chat, email, multi-media and more

• enhanced user experience (UX) using unified User Interface and eXperience - UUI and UUX

• Solutions are supported by Lake’s highly experienced technical experts

• Solutions are maintained with up-to-date functionality

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