As businesses adjust to the changing regulations related to Notifiable Data Breach (NDB) in Australia and General Data Protection Regulation (GDPR), coming into effect on May 25 2018, in the European Union (EU).  Contact Centres (CC) are working hard to ensure the envi...

In 2017 there was a significant increase in the number of data breaches and cyber criminal activity. The most notable was the Wannacry exploit and then the disclosure by Uber late in 2017 of their systems which were hacked by cyber criminals. While Uber’s hack was in 2...

Starting off 2018….

Happy New Year and I hope everyone enjoyed the festive season.

As we start the year and work on our plans for 2018, the issue of vulnerabilities has once again created news globally. Over the past 48 hours announcements from major processor makers App...