Lake - Contact Centre Agent for CRM

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Lake Corporation, a leading Contact Centre Solution provider, established in 1992, has been providing advanced solutions and integrations to many organisations globally.

Lake's CRM connector for Contact Centre Agent provides native CXone MAX agent integrated with leading CRM's. The benefit of the CTI integration is in automation for account lookup, click to dial and other time saving feature and enhanced agent experience.

 

Importantly, all of the benefits are available across all communication channels* available on CXone, such as Voice, Chat, Email, etc. The integration provides memorialization of events for selected CRM's.

Lake's CRM connector provides easy to configure deployment options and post deployment support packages are available via Lake Customer Care.

Contact CRM CONNECTOR TEAM for all inquiries.

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MAX Agent with Microsoft Dynamics
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MAX Agent with Salesforce
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MAX Agent with ServiceNow
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MAX Agent with Zendesk
*check compatibility Matrix as some CRM's have limitations
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