Lake provides full helpdesk support services to suit our customers' business needs. Our customers can choose from standard business hours, extended business hours or 24 x 7 support. Each support call is issued a case number which is tracked through to resolution.
All Lake supplied and implemented solutions are supported via our helpdesk. Clients can choose the level and the hours of support, up to 24 x 7.
Our National Support Centre delivers peace-of-mind with hardware and software support to ensure continuing reliability and availability.
The service includes remote support via online software diagnostics and advice on optimisation to guard against bottlenecks and unplanned downtime.
How to Support
Many helpdesk enquiries result in "how-to" questions which our helpdesk team supported by dedicated industry and technical specialists are able to answer.
For non-critical issues, our customers can choose to send a support request via email or the web. The helpdesk will typically respond to your email request within the next business day. Existing customers should email support at firstname.lastname@example.org or via our contact page, and include your site, company, contact details and a brief description of the issue.
With each new implementation of a Lake product or solution our customers are provided with a hand-over support document. This provides details that are unique to each installation. This is a valuable asset to assist your internal IT and our support engineers to quickly identify and resolve any support issues.