Our Solutions
We supply, install and support leading technologies. Every solution is designed to maximise operational effectiveness in order to contain operating costs, provide high levels of job satisfaction, improve business outcomes and produce the best possible experience for customers.
Complete Contact Centre
While we have been designing, installing and supporting customer contact centre solutions since 1992, our expertise goes far beyond the systems themselves. Every solution is designed to maximise contact centre effectiveness... read more
IP Phone & Unified Communication
Reliable, flexible, and scalable, Lake offers market leading choice, with best-of-breed options for the small office right up to the multinational enterprise. Lake offers freedom of deployment; on industry standard servers or in virtualised environments... read more
Multi-Media
Are you currently servicing emails, SMS and social media enquiries to your customer service centre with the same efficiency as calls to your contact centre? Lake solutions seamlessly blend multi-media channels into traditional call centres...read more
XCalibur® Voice Biometrics
Integrates advanced voice identity authentication with existing security and identity management infrastructure. It does away with time consuming Q&A routines which customers find irritating and is clearly preferred as more convenient than PINs, passwords and tokens...read more
Cloud Solutions
Deploy a Lake cloud solution with ease without the burden of significant upfront costs. Lake Cloud Solutions can be deployed as a private, hybrid or on-premise... read more
XCalibur® Unified Agent Desktop
A complete agent desktop solution designed and developed by Lake for multi-data sources. It encompasses automated data retrieval, database updating, embedded business rules and script consistency... read more
IVR - Self Service Applications
Enable low cost customer self service solutions. Typically a large percentage of incoming calls to your contact centre are to ask routine questions. Many of these questions can be serviced effectively without the need for agent involvement...read more
Professional Services
With 100+ years of combined contact centre experience, Lake is well positioned to help design and implement solutions to improve your business. Lake’s Professional services includes System integration, Consulting services, Project management...read more
Cyber Security
Most organisations are inundated with too much data from too many sources to analyse. There is simply not enough manpower to keep up to speed with the increasing number of threats. Lake's Cyber Security solutions make organisations cyber resilient and meet compliance requirements... read more
Outbound Predictive Diallers
Boost productivity with best-of-breed outbound predictive diallers. Our solution encompasses all modes of dialling; preview, timed preview, progressive and predictive. With our advanced dialling algorithms your agents will remain productive while dialling within industry guidelines... read more
XCalibur® Voice Analytics
A phonetic search engine that uncovers valuable speech and other information which might otherwise be lost. Information such as business opportunities, competitive intelligence, agent coaching needs, compliance breaches, and pointers to potential productivity improvements... read more