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Our Solutions

We supply, install and support leading technologies. Every solution is designed to maximise operational effectiveness in order to contain operating costs, provide high levels of job satisfaction, improve business outcomes and produce the best possible experience for customers.

Complete Contact Centre


While we have been designing, installing and supporting customer contact centre solutions since 1992, our expertise goes far beyond the systems themselves. Every solution is designed to maximise contact centre effectiveness... read more

IP Phone & Unified Communication


Reliable, flexible, and scalable, Lake offers market leading choice, with best-of-breed options for the small office right up to the multinational enterprise. Lake offers freedom of deployment; on industry standard servers or in virtualised  environments... read more



Are you currently servicing emails, SMS and social media enquiries to your customer service centre with the same efficiency as calls to your contact centre? Lake solutions seamlessly blend multi-media channels into traditional call more

XCalibur® Voice Biometrics


Integrates advanced voice identity authentication with existing security and identity management infrastructure. It does away with time consuming Q&A routines which customers find irritating and is clearly preferred as more convenient than PINs, passwords and more

Cloud Solutions


Deploy a Lake cloud solution with ease without the burden of significant upfront costs. Lake Cloud Solutions can be deployed as a private, hybrid or on-premise... read more

XCalibur® Unified Agent Desktop


A complete agent desktop solution designed and developed by Lake for multi-data sources. It encompasses automated data retrieval, database updating, embedded business rules and script consistency... read more


IVR - Self Service Applications

Enable low cost customer self service solutions. Typically a large percentage of incoming calls to your contact centre are to ask routine questions. Many of these questions can be serviced effectively without the need for agent more

Professional Services


With 100+ years of combined contact centre experience, Lake is well positioned to help design and implement solutions to improve your business. Lake’s Professional services includes System integration, Consulting services, Project more

Cyber Security


Most organisations are inundated with too much data from too many sources to analyse. There is simply not enough manpower to keep up to speed with the increasing number of threats. Lake's Cyber Security solutions make organisations cyber resilient and meet compliance requirements... read more

Outbound Predictive Diallers


Boost productivity with best-of-breed outbound predictive diallers. Our solution encompasses all modes of dialling; preview, timed preview, progressive and predictive. With our advanced dialling algorithms your agents will remain productive while dialling within industry guidelines... read more

XCalibur® Voice Analytics


A phonetic search engine that uncovers valuable speech and other information which might otherwise be lost. Information such as business opportunities, competitive intelligence, agent coaching needs, compliance breaches, and pointers to potential productivity improvements... read more

Help Desk


Helpdesk support services are available to suit your business needs. You can choose from standard business hours, extended business hours or 24 x 7 support. Each support call is issued a case number which is tracked through to resolution... read more

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