Chat Bot - Virtual Agent 

 

Delivers personalized experiences that leave a lasting impression

Always On
Deliver consistently great service across a host of channels – web, mobile, and social – 24/7.


Personalized Journeys
Create customized flows and messages for unique segments based on their profile or data attributes.


Intelligent Hand-Offs
Guide users to the correct channel or support agent (human) when needed with the key details carrying across to the agent to keep everyone on the same page.

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Expertise

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Speak to the experts at Lake to discuss what is a Chatbot and importantly, what is the best strategy to implement this tool to maximise ROI as well as enhanced CX.