Cloud Contact Centre Pricing (AUD) Bundles*

Option 1 - Inbound Voice

Inbound Voice/IVR

Call Recording

Data Storage

from $99.00 per user/month

Plus Telco charges

Option 2 - Inbound + Outbound (Voice)

All Features of Option 1

PLUS

Outbound (includes preview, progressive/predictive dialling)

from $149.00 per user/month

Plus Telco charges

Option 3 - Option 2 PLUS Multi Media

All Features of Option 2

PLUS

Chat

Email

SMS

from $199.00 per user/month

Plus Telco charges

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Option 4 - Custom Feature Set

Custom Cloud Contact Centre Features

 such as - but not limited to...

- Artificial Intelligence (AI)

- Machine Learning (ML)

- Robotic Process Automation (RPA)

- Unified User Interface (UUI)

- Work Force Management (WFM)

- Quality Assurance (QA)

- Compliance

- PCI

$CONTACT LAKE 

*Notes:

1. all Bundles require a one time activation fee

2. all Bundles can be integrated with CRM, hosts, backend systems. Separate quote provided

3. XCalibur Unified User Interface available at $79 per user/month PLUS professional services fee

4. Additional features available upon request

5. All prices are ex-GST