As businesses have adapted to the changing regulations related to Notifiable Data Breach (NDB) in Australia and General Data Protection Regulation (GDPR), effective May 25, 2018, in the European Union (EU). Contact Centres (CC) work hard to ensure the environment they operate in complies with regulations. One of the challenges in the CC is to provide the representative with ample information to fulfil their task, while they are speaking to their customers, without breaching